Frequently Asked Question
Printing troubleshooting tips…
Last Updated 9 years ago
- Download and install the latest update first. To do this, open the software and go to Help and click on Check for Updates. Alternatively, just go here: http://www.surething.com/support.
- Try recreating your design by going to the File menu and clicking on New. Sometimes with Legacy and custom templates, there can be issues.
- Try toggling on/off the SureThing Print Manager. To do this, go to File, click on Print, click on Advanced and check/uncheck Use Print Manager, hit Ok, and try printing again.
- If using labels/inserts, go to the File menu, click on Print, click on Advanced and uncheck Clip graphics and text to label boundaries, hit Ok, and try printing again.
- Do not copy and paste in images. Remove any images on the design by right clicking on them and hitting Cut Object. Instead insert the images using the Picture or Background panel on the left: http://surething.supportsystem.com/kb/faq.php?id=109