Frequently Asked Question
Other scanner error, issue, or problem?
Last Updated 10 years ago
SureThing does not technically scan. SureThing calls your scanner software, and then it returns the image to us via one of two methods: Twain or WIA drivers.
If you are having an issue scanning, please visit the Scanner manufacturer's website and reinstall, update, or try an alternate Twain or WIA driver - and then try SureThing again.
If you are having an issue scanning, please visit the Scanner manufacturer's website and reinstall, update, or try an alternate Twain or WIA driver - and then try SureThing again.