Frequently Asked Question
Not responding or seems to hang during the installation of the font files.
Last Updated 10 years ago
This problem can occur due to several reasons. The Windows Font directory could be in use or not accessible so the installation cannot proceed further with the install. If you have other programs running such as an Antivirus program, try disabling them before running the SureThing installation.
If you continue to experience difficulty with the installation, then you can try restarting the computer in Safe Mode to run the installation.
To do this, power on or restart the computer. During the memory Check in Command Prompt, press the F8 key repeatedly until you receive a menu that allows you to boot up in Safe Mode. While in Safe Mode try running the SureThing program installation. This will tell us whether there is a program/resource conflict that prevents SureThing from installing. After the install, restart the computer to return to the Normal Mode.
If you continue to experience difficulty with the installation, then you can try restarting the computer in Safe Mode to run the installation.
To do this, power on or restart the computer. During the memory Check in Command Prompt, press the F8 key repeatedly until you receive a menu that allows you to boot up in Safe Mode. While in Safe Mode try running the SureThing program installation. This will tell us whether there is a program/resource conflict that prevents SureThing from installing. After the install, restart the computer to return to the Normal Mode.