Frequently Asked Question
There are no devices compatible with this template. Would you like to print on plain paper?
Last Updated 10 years ago
There are a few reasons you’ll get this message.
- You are running an outdated version, check our support section for the latest version http://www.surething.com/support
- You have the wrong template selected. Make sure that your template matches your printer exactly. To change your template, click on the template description above your design.
- We haven't added that particular printer to the printer database yet, so that message will come up. However, you can still print to that printer. When you get the message to print on plain paper, say Yes. Select your printer, click on Options, and make sure to set your printer driver settings to print on the disc, hit OK, and OK again to print.
- Your printer is not hooked up, on, or working.