Frequently Asked Question

Error: "Selected file type is NOT allowed"

For safety reasons, we only accept the following file types as Attachments:

• .csv
• .decal
• .decalt
• .doc
• .dsn
• .gif
• .iskin
• .iskint
• .jpeg
• .jpg
• .pdf
• .png
• .std
• .stlabel
• .stlabelt
• .stt
• .ticket
• .tickett
• .txt
• .ulaw
• .wav
• .wav
• .xls
• .xlsx

If you need to send us another file file type, please give us the extension and reason in the Issue Details section of the New Ticket Form.