Frequently Asked Question

I’m getting strange LightScribe errors, what should I do?

Last Updated 10 years ago

For errors such as: Communication error, Please be sure there is a LightScribe disc in the drive, LightScribe Engine Error, etc.

Make sure the disc in the drive is a LightScribe disc, that it is clean, and face down.
Download and install the latest LightScribe System software from lightscribe.com. Do this even if you believe you are up to date and “it’s working fine.”
Restart, open your design (or create a new one), and try printing again.
If you continue to receive error(s), you will need to contact the respective drive manufacturer for help in regards to LightScribe issues.